We guarantee our merchandise to be free of manufacturing defects and will accept any item found to have a manufacturing defect for refund or store credit. Murk Optics will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. All returns must be unworn, unused and in their original condition with receipt and tags attached. Refunds take 5-10 business days after we have received the returned item. Merchandise received after 30 days will only be accepted at our discretion for an online store credit. *Excludes final sale
Please email our customer service department at firstname.lastname@example.org for more details and to request a Return Authorization. All returns need to be sent to:
Attn: Returns Department
3350 East 7th Street. #514
Long Beach, CA 90804
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at email@example.com
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please email us at firstname.lastname@example.org within 1 weeks' time with photos of the wrong/damaged damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within 1 week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Returns, refunds, and store credits may be made at the discretion of Murk Optics.